What our patients say about us
We welcome feedback from Patients and their Families below.
Comments
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We cannot express our gratitude enough for the exceptional support and service provided by Jim during a critical situation involving our son's medical issue in Thailand. Jim's unwavering commitment to our son's well-being and his prompt action in arranging the repatriation to the UK were nothing short of remarkable.
From the moment we spoke to Jim, we felt a sense of reassurance and trust. His professionalism, compassion, and attention to detail were evident throughout the entire process. Jim went above and beyond to ensure that every aspect of the repatriation was handled seamlessly, and he was always available to address our concerns and answer our questions.
Jim's dedication and willingness to assist made a difficult situation much more manageable. We are truly grateful for his exemplary standards, reliability, and the peace of mind he provided during a challenging time. Without a doubt, Jim's services were invaluable, and we wholeheartedly recommend him to anyone facing similar circumstances.
Thank you, Jim, for your outstanding support and for making a difference when it mattered the most. -
Just want to thank.Jim and his team for getting us home safely from spain yesterday.
Jim and his team showed great professionism, great kindness and a caring attitude. What was a very stressful situation was managed with assirance and integrity. Would definitely recommend this company
Thank you Jim you were amazing -
Jim and his team did a fantastic job getting my sister home from Cyprus. They arranged everything from start to finish and made it so much less stressful for me. Jim talked me through every detail every step of the way. A very professional caring team. They looked after my sister so well and respected her dignity at all times. Lee sat with her through the flights and made sure she was comfortable and had any medications required. Meanwhile Jim made sure I was OK. Another brilliant part of the team, Linda and Charlie, transported us from the flight to the hospital in Glasgow. I cannot praise these guys enough. We were very fortunate to find them at a difficult time. A fantastic team!
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Jim and his team are absolutely outstanding! My father became very ill when visiting me in Aberdeenshire and spent 14 weeks in hospital. His medical needs were complex and he had to be transferred by ambulance and a short ferry journey bed to bed’, destination hospital being Limerick in the Republic of Ireland. My parents are both in their 80s and distraught at the thoughts of the whole process. Jim took the time to come up to Aberdeen and visit them twice in the hospital to re-assure them and answer any questions they had. He liaised with both hospital medical teams to ensure all was ready for the trip and it ran smoothly at the other side. He business ethic, professionalism and commitment cannot be quantified in words. I’ll be forever grateful to Jim & his team. I recommend you do not hesitate in employing his services if the unfortunate situation arises where you need to do so. Finally, thanks Jim for being on the other end of the phone whenever I rang.
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There are so many words to express our thanks to Jim, Lee, Tom and Hazel for the repatriation of my mum from Spain to Glasgow.
From the first phone call to Jim he constantly reassured me throughout the whole journey, which wasn’t easy. Lee’s extensive knowledge and professionalism during the flight saved my mums life. We were meet by Hazel and Tom at arrivals and escorted to hospital. I have honestly never dealt with any profession that is so knowledgeable, attentive, caring, and so considerate. I’m taken aback… Jim is still assisting with information. You have a amazing crew and you all at AALS, you do above and beyond. Thank you from the bottom of my heart ❤️ -
Excellent service from start to finish. Jim was reassuring and made himself available for questions throughout the time period before the transfer.
The plane team, Chris and Janette, and the two pilots, were wonderful and explained everything to me before it happened, and at every stage asked if I was okay. One of them was always with me even at the busiest times. Felt very reassured and comforted and supported.
Team v conscientious and caring, warm and friendly.
They made what could have been a very stressful experience into a far more soothing one. -
I cant thank Jim enough for his assistance in repatriating my sister-in-law from Spain under very testing circumstances. With no assistance from insurers we were on our own navigating finding a way to get a very frail person home. I only had to call or email to get immediate support and answers from Jim who gave us confidence in arranging a private flight under ever evolving circumstances. Its scarey when you are doing all this remotely but rest assured Jim and AALS will do everything to help.
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I would really like to thank Jim and Kenny for the support and care that they showed to both my son and myself throughout the repatriation journey from Annecy France to Bristol. After being in France on ICU for over a month our whole family were feeling very anxious about the process.
Jim was available every step of the way and understood our concerns and reassured us every step of the way.
The handover from the French hospital to the team was seamless as everything had been put in place previously. The genuine care for both myself and my son was amazing .
The crew recognised that I was "fragile" and supported me as well as my son the entire journey.
I would not wish this scenario/situation on my worst enemy BUT my whole family feel that the support/planning and communication made this situation so much easier for us
My son, my family and I were treated with care, respect and understanding throughout the whole process.
Nothing was too much trouble for the team
I would 100 percent recommend using this company. -
If you are reading these comments it means you are in the same position that I was at the start of this week. We were looking for a company repatriate my brother from France to the UK following a Traumatic Brain Injury. It was difficult to know where to start and who we could trust and after speaking with a few firms, we called Jim. We were immediately put at ease and it was clear from our conversation with him that he knew what he was talking about. We read through some of these comments and then went with our gut instict to choose A.A.L.S It was a daunting time, but from the outset the communication with Jim was excellent. His team were able to speak with hospitals in the Uk and were able to get a space for my brother in our preferred hospital. I know from speaking with my mum and brother, that on the day of the repatriation, Jim and Kenny made everything as easy for them as they could. I would not hesitate to recommend Jim and his team to anyone who is unfortunate enough to find themselves in this situation.
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We called on the help from AALS when my brother had a stroke in Thailand and it was clear we needed medical assistance to get him back to the UK. From first contact with Jim to my brother arriving back in the UK the service was excellent. Jim and Lee took all of the stress out of the situation and were both professional and compassionate. Communication was excellent throughout, keeping us updated every step of the way. I would wholeheartedly recommend their service to anyone who is in the same unfortunate position we were in.
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What an amazing, professional and friendly service this is. I can't praise Jim and the team highly enough. When my elderly mother became seriously ill in Dublin and unable to travel using normal routes, AALS became our Thunderbirds Team (International Rescue).
We had never used an air ambulance before and the usual dilemmas go through your mind, who do we trust, who is reputable, will the company take our money and not deliver the service, will they care for mum. For those reading this I can inform you that we did a lot of research and talked to several companies but AALS provided the confidence and reassurance we were looking for, plus the cost was not extortionate like other companies.
From the initial discussions with Jim to mum arriving safely at home everything went exactly as informed and planned. Communication was good all the way through, mum was assessed and monitored constantly, staff were professional but friendly and showed so much compassion and care.
I would highly recommend AALS if you find yourself in need of repatriation services. My family and I can't thank Jim and the team enough. -
The assistance we received from AllS medical services was helpful and professional. Communication was excellent right through from first contact to patient delivery.
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Thank you so much for your amazing service, AALS were brilliant throughout our families nightmare, Jim was always on the end of the phone to answer any questions we had. They made me feel my husband would be safe and well looked after and he really was. From the start of the process to the very end I couldn’t have asked for any more help and support!!
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MUST READ!!!
If you’re reading this then you must be in the same sad position my family and I found ourselves in. An incapacitated family member stranded abroad without holiday insurance.
I picked Jim’s number from the government approved repatriation website.
Some quotes were cheap others very expensive, however Jim’s stood out as he was the only one that offered a full free service up until the point of departure, by that I mean liaising with the foreign doctors, getting all the necessary medical and flight forms sorted, everything needed to ensure a safe speedy flight to the local hospital back home.
I can’t stress enough you are in very good and capable hands with Jim and his crew, and I hope this review will take away any fears or doubts you might have -
Our son began to experience severe anxiety and alcohol withdrawal while on a trip to Bogota, Colombia. He was unable to take his return flight back to the UK, and when he became increasingly unwell we contacted AALS Medical. Jim was so reassuring and caring at a very difficult time for us. Jim and Tony flew out to Colombia, gave our son immediate support, and took care of everything. Over the following two days they assessed and stabilised his condition, and worked with him to prepare him physically and mentally for travel. Finally Jim and Tony were able to support him through the return journey to the UK. Jim kept us regularly informed of progress throughout, and gave us wise advice.
We are so grateful for all you did, and the way in which you did it. We would wholeheartedly recommend your service to anyone needing expert and compassionate repatriation support. -
Jim and his team couldn't have been more helpful in getting my elderly aunt who suffers from Dementia back from Athens. We felt so much more confident having them with us. It made the journey back a whole lot less stressful. Would highly recommend them to anyone.
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AALS Medical were fantastic throughout the whole process. They helped return my sister to the UK after an accident in Thailand left her paralysed. Jim kept us updated all the way along and was always available to take our calls when we has questions. I can not thank the team enough for support and services they provided.
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AALS Medical were amazing throughout the whole process. They helped with getting my sister back to the UK after an accident in Thailand left her paralysed. Jim kept us updated along the way and was always available to take our calls if we had any questions. I can not thank the team enough for support and services they provided.
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It's been 6 weeks since my husband returned from the UAE under the expert team of Jim and Tony. I can't thank them enough for the support from the first phone call to my husband arriving at a hospital in the UK. The expertise, organisation, knowledge, support was outstanding which was a very daunting ordeal. Although you think first of the price, what is involved and the service you require is so needed for the piece of mind. My family and husband are truly thankful!
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This is a message for Jim at AALS whom I have been personally dealing with in order to have my father flown over from Serbia back to London . Jim has organized everything for us from A-Z and most importantly whilst many competitors out there pushing to make the sale he was honest and had our best interest at heart , understanding , listening and patient whilst we was panicking naturally, however everything went smoothly thanks to Jim and my father is well and recovered back home in London . I truly recommend this company to anyone who is need and wants to do what’s best for their loved ones . I have taken my risk and it was well worth it , thank you so much from the bottom of my heart and my tears of joy run down my face as I write this , as I whole heartedly mean it .
All the best wishes and many blessings from family Kovacevic -
I can’t recommend AALS enough my brother was stranded in Thailand after suffering a massive stroke , we were getting no where with his repatriation due to Covid , finances and authorities. As soon as Jim Quinn took on the mission , he took Care of everything , it was no easy feat and took a lot of hurdles , but he never gave up , he gave us hope and eventually returned our beloved brother home to us yesterday , I definitely second another comment about the personal compassion Jim showed us this is not just a job for him he genuinely cares about the whole family’s well being and what’s best for everyone, this nightmare was made so much easier because of Him and we will forever be thankful
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We’d like to thank Jim and team for guiding us through a very daunting journey . Not only did they do that with a sense of professionalism but with a human touch . From transportee ,it was good and everything went smoothly. Transfers between planes required some discomfort but once I was seated wherever I was it was comfortable. Thank you team for taking me back home to SA
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My 71 year old father and wife was stranded in Spain during the Covid pandemic. My father has a heart and lung condition and had recently recovered from a heart failure episode so travelling on an emergency repriation flight was not an option.
I contacted Jim who arranged for private ambulance to drive to Spain and bring my dad back non stop to the UK.
Despite the stress of the situation and the journey length my dad was both comfortable and reassured.
Jim and his team gave both a personnal and totally professional service and I can not recommend them enough.
A big thank you from Kim St Aubyn & family. -
My son Chris age just 24, recently repatriated from Spain with the most fantastic professional Austrian team . Thankyouvftomgthe bottom of my heart , you made a frightening experience for Him , enjoyable and painless . Your honesty and support throughout is first class 🙏🏼❤️
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I can not thank A.A.L.S medical enough, they were a fantastic support for my partner's repatriation from Martinique back to the UK after he had a stroke out there, the professionalism and kindness of the team made it so much easier to deal with such a harrowing experience, I would highly recommend them.
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I would highly recommend Alsmed - my son had a serious accident in Bali and we used this company to medically repatriate him back to the UK. Jim was amazing - he is so calm and reassuring and organised the whole process from negotiating with the hospital in Bali , arranging the transfer, negotiating with the airlines and the hospital in the UK. Getting my son back to the UK was really important for his recovery and could not have done it on our own. Thanks so much Jim and Tony!
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When our son was taken very ill in the British Virgin Islands we knew we had to get him home but did not know where to start. We contacted Jim who organised the whole repatriation from start to finish.
Our son was accompanied by 2 medics on 2 flights and 2 ambulance journeys before being handed over to our local hospital. He is still not well but we have seen him and know he is having the best care.
Cannot thank Jim and the team enough and would thoroughly recommend them. -
We have to thank Jim for all he did for my family and myself. He organized all travel arrangements and travelled with my 96 year old mother from hospital in the UK back to our home in the Caribbean. He met with her doctors in the UK and dealt with all paper work, ambulances, tickets, etc. with the airline, travelled with her and was very attentive to her needs during the nine hour flight - even though I also travelled - cleared her through immigration at both ends and finally handed her over to the nursing team. He made my trip stress free knowing she was in the care of someone who had the experience of traveling with an invalided elderly patient. I would certainly recommend Jim and his company to anyone needing professional assistance with a loved one.
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After falling ill in Thailand, My family made the decision to repatriate my brother to the UK.
I tried a number of companies, but this one by far stood out above the rest. Upon requesting more information, Jim personally called me. I explained the situation, then he offered me advice on how best to get my brother back to the UK.
Not one other company called me to explain possible scenarios, this felt like the patient was more important than anything else.
They were helpful every step of the way. After agreeing a price, there was no time wasted and they headed over to see my brother and assess him in his home in Thailand.
As I could not travel there, Jim was in constant contact with myself every step of the way which was a real relief. They communicated with the Thai hospitals, arranged everything from ambulances to medication, they even helped my father get on the same flight to return back to the UK with them.
The list goes on. They make you feel at ease, are extremely professional, knowledgeable and experienced.
I cannot thank the team enough for all their help. I would highly recommend them to anybody who is in the unfortunate position we were in.
Again, I would like to thank the whole team. You are all a real god send in such unfortunate times. We are forever grateful for all you did. -
My family and I worked with Jim and the ALS team from December 2018 - March 2019 to try and repatriate my father from Thailand to the UK.
Unfortunately our case had a lots of ups and downs due to the medical condition of my father. However through out this long process, ALS always went above and beyond. They offered advice, acted as our ambassador in the country where possible, provided pricing and options with no commitment, gave medical feedback on very complex situations.
The list goes on and on, ultimately though they were professional, well experienced, knowledgable, caring and passionate about what they do. We didn’t get to bring my father home, but we will be forever grateful to Jim and ALS for everything they did for us and without a shadow of a doubt they come highly recommended if anyone ever finds themselves in this type of awful situation.
Thank you Jim and Tony! -
Excellent service from start to finish.
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I wholeheartedly recommend the services of Jim and his team at ALS Medical to anyone in the unfortunate position of requiring medical repatriation.
Last month my brother and I had to fly out urgently to a Greek Island where my father was very seriously ill. Unable to treat him at the hospital on the island, the only option provided by the local doctors was for us to accompany my father, alone, on a 13-hour boat trip to Athens. Desperate for another solution, I called various medical repatriation services listed on the FCO website. Jim from ALS answered the phone himself and right from the start I knew this was the company I trusted the most. Jim was friendly, confident and knowledgeable, providing easily the best service of all the companies I called, as well as by far the best value quote. Whereas other companies wanted hundreds of pounds just to assess my dad’s medical records (without any guarantee they would then be able to provide a repatriation service) Jim put in all the groundwork before we’d even paid. We were struggling to navigate the language barrier at the local hospital, but Jim made the process of sending medical records from Greece easier by providing practical solutions, i.e. allowing me to send photos of the records from my phone via whatsapp. ALS also organised the translation of the medical records. During a very stressful time, Jim’s personal and straightforward service was a godsend.
Jim and Tony booked their flights out to Kos as soon as possible, arriving two days before my dad’s repatriation date to visit him in hospital, sort all the remaining logistics in-country and make him as comfortable as possible for his flight back. I was able to return to work during this time, confident that my dad was in the best possible hands. Jim kept in contact with me throughout the process. My dad’s repatriation went smoothly and on arrival in the UK he was admitted to a local hospital with the specialist unit he needed. Jim’s team had pre-arranged this, which again saved me a lot of stress and hassle.
I honestly do not know what I would have done in this situation without the services of ALS Medical. My family and I are incredibly grateful to Jim and Tony for bringing my dad back to the UK, enabling him to get the treatment he desperately needed. My dad himself has since spoken very highly of Jim and Tony, who he said were ‘fantastic’. He is incredibly grateful for what they did, and when he was well enough to understand the finances involved he deemed the service ‘excellent value’. I totally agree; considering all the costs involved, I really don’t think the service ALS Medical provided could’ve been done any cheaper. This truly does seem to be a company who put the needs of the patient (and their family) above profit.
I do not hesitate to recommend ALS Medical’s cost-effective, professional and personable service. Thanks again Jim and Tony for everything you did for us. -
From the time l first approached ALS Medical l felt that l was dealing with a professional company and could trust them.
Jim kept in touch all the way through the repatriation of my son from China. He and his colleagues arranged everything with kindness and considerstion and my son was sent back to the hospital of our choice thanks to them. I wouldn't hesitate to recommend ALS to bring your loved ones home. -
I have just returned from Greece with my elderly mother thanks to ALS, So many difficulties, issues with her eligibility to treatment, Dialysis requirements etc. Each obstacle was communicated fully, discussed and dealt with professionally and compassionately in an informed manner. massive stumbling blocks overcome to enable her safe return with a team of exceptionally qualified and professional staff working with a very difficult dynamic. despite all of the problems throughout I felt safe in their hands and in the knowledge that if it could be done they would help me to find a way. Thank you really isn't enough
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I can wholeheartedly recommend the professional, personal, and cost-effective service offered by ALS Medical Services.
My brother was badly injured in a road traffic accident in France in January this year. After a few days with him in hospital in France, it became clear that his treatment would last several weeks, and we made the decision to transport him back to the UK for ongoing care.
I contacted a number of medical repatriation companies, and ALS was my first choice from the start. From my initial telephone consultation with Jim, I felt like this was a service I could trust - I am from a medical background myself, and was pleased by the way I was able to discuss my concerns with the team, whose wealth of clinical experience was evident and very reassuring.
ALS dealt with the logistical challenge of liaising with bed managers to secure a bed in a London hospital, so that my brother was admitted directly to a ward. Practically, ALS were prepared for any eventuality on the journey (e.g. if we needed to divert to another hospital in the event of an emergency); I felt my brother was in very safe hands. I was also very touched by the personal approach offered by Jim and Tony - they seemed to appreciate the emotional impact on not only my brother but on myself, trying to navigate a difficult situation abroad. The emotional support from them was something I had not expected, but was extremely grateful for. Furthermore, they remained on standby in France when a change in my brother's condition meant his transfer had to be delayed by a number of days - this was invaluable.
If you ever find yourself in the unfortunate situation of needing medical repatriation from abroad, I would not hesitate to hire ALS Medical Services. I will be forever grateful for their help in bringing my brother home. -
My 87 year old mother was seriously injured in a fall down the stairs after having a small stroke while in the US. She suffered a fractured pelvis,broken arm,dislocated elbow,two fractured vertebra in the neck and a concussion.
After some time in hospital in the US we contacted ALS to have my mother repatriated to the UK. As soon as the medical team consisting of Jim and Tony arrived we felt a sense of relief and they took control of the whole situation. These guys are totally professional, caring and compassionate.Jim was in constant contact with us and keeping us updated the whole time which put our minds at ease. They made all the necessary arrangements which included talking to doctors ,medication, ambulances, booking flights and liased between hospitals in the UK and the US to make a smooth transition.
We would recommend ALS medical services for any medical emergency worldwide they delivered exactly what they said. Our family is extremely grateful to ALS medical services. -
I’ want to give anyone the whole hearted warm reference of my experience of engaging ALS Med’ that they will be making a good choice regarding their services in difficult stressful times.
I’ am speaking as a Son and a former military medic.
The Planning and Preparation Phase’
This for me’ is critical having all of the necessary administrations put into place ready for the hand-over from the Portuguese to the UK Hospital.
Jim and Tony made communications with both medical staff of both hospitals who were relevant regarding the move of out Father for repatriation back to the UK. This took the stressful burden off our shoulders and made this possible with no hick-up’s at all.
Food and expenses were all included in the price of their services which I’ must stress was rather competitive and user friendly!! compared with other similar companies out there and saved our family rather a lot of costs on the financial side of things which was in the back of our family’s minds too.
Meeting and Greeting’s.
Meeting up with Jim and Tony for the first time gave us a confident self feeling that things are starting to move into a positive direction they gave me an excellent plan of action and detailed points on how and what was going to happen with the introduction of meeting the Portuguese Hospital staff and what had been arranged with the UK Hospital staff prior to making the journey home back to UK soil.
I’ must point out that their communication was first class calling us every step of the way regarding timings of arrival to ourselves so we had self-assurance from start to finish during this stressful period of this time.
I’ must point out that if they had to play devils advocate with the best interest of our father the had done so regarding best practice while our father was still in the Portuguese hospital during the transitional phase of the evacuation back to the UK.
The decision was made to travel back via the road {2000 miles’} given the condition of my father’ all necessary precautions were put in place for all possible out-comes. This had given me reassurances that things were managed correctly and any variables that may occur were prepared in advance and would be managed.
The Ambulance was Kitted out with all the correct medical equipment and aid’s including necessary medical drugs that may be used.
Journey/Final Hand-Over
The Journey was comfortable and reassuring from the start to the finish’ always making sure that our father was comfortable on the stretcher and making sure that he did not feel uncomfortable and always conscious about any other possibilities for example BED SORES’ both of these lads made sure that my father was ok and was hydrated all of the time.
This gave me a bit of a break from my personal stress of the whole duration and I’ found this a breath of fresh air.
Once in the UK and near the hospital both Jim and Tony Made sure my father was kept clean and had his dignity intact prior to his medical hand-over to the hospital staff’ once again the communication from Jim to the UK Hospital staff were always there so the hospital staff were ready for his arrival regarding timings.
My Personal opinion was that the whole start to finish was first class’ and I’ am speaking to all who read my statement’ speaking as a former military medic.
I’ can whole heartedly recommend this company to help you out in one of the most difficult situation I’ have encountered during peace times their professional medical attitudes were spot-on! their execution of the whole situation I’ had found travelling with Jim and Tony was like I’ had known them for a long time’ calming a stressful time into a breath of fresh air they take the heavy burden of everyones shoulders and put things to right.
I hope that my statement gives reassurance to others who need help in stressful times the aid in choosing Jim and Tony the best helping aid of delivering their loved ones back to the UK safely.
Kind and Warmest regards
Philip Morris. {Ex-British Army Medic}
21/01/2018 -
My best friend Neil was in a Skydiving accident in South Africa. We made contact with Jim at ALS to repatriate Neil back to the UK. We had no help from insurance but Jim and his team provided us with the information and quote we needed to make a decision about bringing him home.
In the end, after a new option opened up to us at the very last minute, Neil ended up having his surgeries out in SA instead of being repatriated. However, our decision to go for surgery in SA, was made much easier by the very considerate advice that Jim and his team gave us, after learning about our case. From a medical stand point they agreed that it was much safer for Neil to stay in SA and complete his surgery before flying back to the UK.
I just want to say a big thank you for helping us through this difficult and complicated time. We really appreciate the time and effort spent on our case, even though we didn't end up going ahead.
A fantastic team and a pleasure working with you. -
Medical Escort from Thailand
My niece Ciara had a Quad Biking accident while on holidays in Thailand and wished to return to Ireland as soon as possible after her eye surgery at Suratthani Hospital. I travelled with Ciara’s mum, Taimse to the hospital and after a brief consultation with the surgeon, we quickly realised a paramedic team were necessary to accompany Ciara home on a commercial flight, to sterilize the wound, insert regular eye drops and administer pain relieve.
We were faced with a logistical, medical and legal minefield and knew it could take one to two weeks to organise a Thai doctor and nurse to travel home with us. Fortunately we contacted Jim at ALS Medical Services and within a few hours of deciding our preferred route, he was making his way with his medical assistant to Suratthani, Thailand.
ASL Medical Services provided a complete bed to bed medical escort and took all the pressure off us and Ciara’s family by taking care of all the travel arrangements and completed any documents required for us to fly home. They arranged flights and land transfers, liaised with the surgeon in Suratthani Hospital, completed the airline’s MEDIF, and liaised with CUH in Cork to ensure Ciara had a speedy hospital admission when we arrived at our destination.
We will be forever grateful to Jim and his team for helping us to bring our amazing girl Ciara, safely and swiftly back to Ireland. Jim’s great sense of humour was an added bonus that kept us all going on our difficult journey home. I can confidently recommend the prompt, qualitative and cost effective service provided by ALS Medical Services.
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